DGM TECNOLOGIA EM INFORMATICA LTDA

EMPRESA COM 20 ANOS DE ATUAÇÃO VOLTADA A DESENVOLVIMENTO E PROJETOS EM TECNOLOGIA E OFERECER SERVIÇOS DE OUTSOURCING COM PROFISSIONAIS ESPECIALISTAS EM DESENVOLVIMENTO, PROJETOS, GESTÃO E PROCESSOS. NOSSO DIFERENCIAL É VALORIZAÇÃO E FIDELIZAÇÃO DE NOSSOS CLIENTES E PROFISSIONAIS, MANTENDO EM ALTA A SATISFAÇÃO DE TODOS OS ENVOLVIDOS, GARANTINDO QUALIDADE DOS SERVIÇOS PRESTADOS, PRAZO E CUSTOS.

DGM TECNOLOGIA EM INFORMATICA LTDA São Paulo
01/04/2019
A combinar
Key accountabilities. The role has Service Accountability for all Global IT Infrastructure (for example Onsite Support, End User Computing, Conference/Virtual Meeting, Mobility, LAN, Voice and WiFi) locally provided to a particular site or location. Acts as the interface to regional/global infrastructure teams/technical resources for services such as Hosting, Collaboration, Network. Takes ownership of and drives service improvements, provide resource and technical input to IT projects as appropriate. The role-holder will have a good knowledge of the key infrastructure IT technologies and services, also relevant experience of IT service delivery. The role will work with the Global and Regional Campus IT teams and will report to the Regional Campus IT Infrastructure Manager. Candidate Focus & Challenge: Responsible for Infrastructure Services at a particular site, performing varying degrees of problem determination and incident resolution associated with locally consumed IT infrastructure services. Data Center support and maintenance ? including floor maps of server locations and rack diagrams,etc. BAU performance. Network Support : LAN, WAN , Video Conferencing and Wi-Fi support and supplier management , including VoIP phone system (local vendor single point of contact). Hosting: server support and supplier assistance ( HCL) ? including infrastructure system backups and recovery. EUC: Coordinate, perform and support hardware and software deployment on site ,(such as new client image, core applications, etc.) moves, adds, changes, re-installations, updates and downloads for PCs ? including guideless and purchasing of standard hardware and other IT devices (mobile phones and tablets). Contribute with the construction / implementation of Service Improvement Plans, monitor progress. Acts as a key escalation point for high-priority service level failures, and drive the resolution of issues in line with business critical priorities working closely with the  Operations Center. Work with Service Introduction managers and Customer Facing IT to ensure that plans are in place for transitions into service according to agreed standards and procedures and liaise with  Solution Architects on to ensure provided support is consistent with those standards. Liaise with Customer Facing teams to gather and oversee monitoring of Customer Satisfaction levels and assure to use the results to drive service improvements in collaboration with Regional Service Performance team -escalating as appropriate. Ensure that service delivery performance against SLAs is analysed and the data used to benchmark future SLAs. Interact with Customer Facing teams to drive the implementation of effective communications with regards to service related matters. Ensure local IT service incident and problem tickets are being handled appropriately based on a strong technical knowledge of the supported platform ? Single Point of contact and main interface between de Local Service Desk and all Infrastructure services. Provide local IT skills to support strategic improvement opportunities and contribute to Site/Global Infrastructure Projects delivery where required. Informações adicionais:   Graduação do ensino médio concluída Inglês fluente, prática em conversação, Diferencial: Vivência em projetos globais e residir na região próximo a Butantã.